TROUBLESHOOTING

When something goes wrong during setup, rehearsal, or performance, work through the category that matches the symptom. This chapter collects every diagnostic guide in one place — system and setup problems first, then content problems, then how to gather diagnostics and reach Dataton support.

Start Here

  • Common Issues — high-frequency problems seen during setup and rehearsal, with quick diagnosis steps and fixes.

System and Setup

  • Performance Tips — diagnosing media-complexity, output-load, and node-configuration bottlenecks.
  • Display Problems — routing, output mode, geometry, and content problems on a display.
  • Audio Issues — audio device problems by interface: WASAPI, WASAPI Exclusive, ASIO, and Dante.
  • Capture Issues — live capture stutter and per-type problems: Generic Capture, NDI®, Deltacast, and Spout.
  • Network Issues — discovery failures, firewall blocks, device connections, ST 2110, LTC, and time sync.

Content and Cues

  • Playback Issues — stutter and freezing when a node's decoder or storage cannot keep up.
  • Timeline and Cue Issues — timeline locks, control and output cues, variables, Art-Net fixtures, and triggers.
  • Timecode (LTC) Issues — LTC Bridge signal, sync, and audio-device problems when leading playback from external timecode.
  • Asset Manager Issues — optimization, transfer, dynamic assets, and other Asset Manager problems.

Getting Support

  • Feedback Reports — compressed diagnostic archives that bundle logs, system information, and show files for support analysis.
  • Getting Help — gathering diagnostics and contacting Dataton support for efficient issue resolution.

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