TROUBLESHOOTING
When something goes wrong during setup, rehearsal, or performance, systematic diagnosis gets you back on track faster than guesswork. This chapter organizes solutions by problem category - from common setup issues through display, network, and media playback problems - and provides tools for gathering diagnostic data and escalating to Dataton support when needed.
Start Here
Begin troubleshooting with the most frequently encountered issues.
- Common Issues - high-frequency problems seen during setup and rehearsal, with quick diagnosis steps and fixes
By Category
Focused troubleshooting guides organized by problem area.
- Performance Tips - diagnosing and resolving performance bottlenecks related to media complexity, output load, and node configuration
- Display Problems - systematic diagnosis of display issues: routing, output mode, geometry, and content problems
- Network Issues - resolving discovery failures, firewall blocks, and host-alias consistency problems
- Media Playback Issues - fixing playback errors caused by format compatibility, missing data, or timing and resource pressure
Getting Support
When you need additional help beyond self-service troubleshooting.
- Feedback Reports - creating compressed diagnostic archives that bundle logs, system information, and show files for support analysis
- Getting Help - gathering diagnostics and contacting Dataton support for efficient issue resolution