Getting Help

When escalation is needed, gather diagnostics first so support can reproduce and resolve quickly.

Built-In Support Tools

Use the Help menu to:

  • Create Feedback Report
  • Open Log Directory
  • Review licensing/version information

What to Collect

Before contacting support, capture:

  • Exact WATCHOUT version/build in use
  • Show file name/version
  • Steps to reproduce
  • Node aliases and roles (Director/Runner/Asset Manager)
  • Relevant timestamps and screenshots/video

Useful Runtime Context

Include whether the issue occurred:

  • During local preview or live network playback
  • With specific outputs (GPU/SDI/NDI)
  • After recent network, driver, or hardware changes

Team Handoff Tip

Document temporary workarounds in marker cues or operations notes so the next operator can keep the show stable while root-cause analysis continues.

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