Common Issues

This section covers high-frequency problems seen during setup and rehearsal.

Producer Opens but Show Actions Fail

Check:

  • Director connection state
  • Asset Manager connection state
  • Whether a different show is currently active on the selected Director

Cannot Open/Override Show on Director

  • Verify you selected the intended host alias.
  • Confirm team coordination before overriding a running Director show.
  • Resolve unsaved local changes first if prompts are blocking action.
  • Confirm the intended window has focus.
  • Check selection context (timeline, cue, layer, properties).
  • Re-try command from menu to verify availability state.

Startup Reliability Tips

  • Keep node aliases stable.
  • Avoid running unrelated heavy software on playback nodes.
  • Reboot and validate nodes before show day if system state is uncertain.
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